pbvip's Privacy Policy

This privacy policy is issued on behalf of the pbvip platform ("we", "us", or "pbvip") and applies to our website, mobile services, and all related offerings. The purpose of this policy is to clearly inform you about what types of personal information we collect, why we collect it, and how it is managed.

pbvip is committed to ensuring a safe and transparent digital environment for users in Bangladesh. In respecting your privacy, we always follow SSL encryption and internationally recognised data protection practices.

You must be at least 21 years of age and must register voluntarily to use our services. By completing registration, you are giving your consent to the collection and use of information as described in this privacy policy.

pbvip collects the following types of information to run its services smoothly and to provide you with the best possible experience:

• Identity information: Your name, date of birth, national ID number or passport number (for age verification purposes).
• Contact information: Email address and mobile phone number.
• Financial information: bKash, Nagad, Rocket, or Upay account numbers (for processing transactions) and transaction history.
• Technical information: IP address, browser type, operating system, cookies, and device identification data.
• Usage information: Your gaming history, bet amounts, login times and frequency, and logs of your activity on the platform.
• Communication records: Details of your conversations with us via live chat or email.

We collect information in the following ways:

• Information provided directly: When you register with pbvip, update your profile, or get in touch with us.
• Automatic collection: Technical information is collected automatically when you use our website or app.
• Cookies and tracking technologies: To improve website functionality and user experience.
• Third parties: Transaction confirmation information from payment processors such as bKash, Nagad, Rocket, or Upay.

pbvip uses collected information only for the following legitimate purposes:

• Creating, verifying, and managing accounts.
• Securely processing financial transactions (deposits and withdrawals).
• Preventing fraud, money laundering, and other illegal activities.
• Ensuring the security of your account and detecting suspicious activity.
• Providing customer support and resolving your complaints or questions.
• Improving service quality and planning new features.
• Sending relevant offers and information based on your preferences (only with your consent).
• Enforcing responsible gambling policies and identifying problematic behaviour.

Your information is never sold to any third party. Information is only shared where it is essential for operating the service or is legally required.

pbvip may share your information with third parties in the following limited circumstances:

• Payment service providers: Information necessary to confirm transactions with payment services such as bKash, Nagad, Rocket, and Upay.
• Technology partners: Technology providers used to operate the platform, who work under strict confidentiality agreements.
• Law enforcement agencies: In accordance with legal obligations, court orders, or government directives.
• Fraud prevention services: To identify account security issues and fraudulent transactions.

All our third-party partners are contractually bound to follow data protection standards equivalent to this privacy policy.

The pbvip website uses cookies and similar tracking technologies. These are small data files stored in your browser that help improve website functionality and the user experience.

• Essential cookies: Required for the basic functioning of the website, such as keeping you logged in.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to analyse site usage and improve services.

You can disable cookies at any time by changing your browser settings. However, this may limit some functionality of the website.

pbvip retains your information only for as long as it is needed. Generally:

• All account information is retained for as long as your account remains active.
• Financial and transaction records are retained after account closure for the applicable period required by legal obligations.
• Customer service communication records are kept for a reasonable period after a matter is resolved.
• Technical log data is generally retained for a short period and deleted automatically.

Once the defined retention period has ended, we delete or anonymise your information using secure methods.

pbvip takes the most up-to-date technical and organisational measures to protect your personal information:

• SSL/TLS encryption: All data transfers between the website and servers take place over encrypted connections.
• Data encryption: Stored sensitive information is protected with strong encryption algorithms.
• Access controls: Only authorised staff have access to the minimum amount of information necessary.
• Regular security reviews: The security of our systems is tested and reviewed on a regular basis.
• Staff training: Relevant staff receive regular training on handling personal information.

While we strive to ensure maximum security, no method of transmitting or storing information over the internet can be guaranteed to be completely free of flaws. It is your responsibility to keep your account password confidential.

You have the following rights regarding your personal information:

• Right of access: The right to request information about what data we hold about you.
• Right to rectification: The right to request correction of any inaccuracies in your information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to object: The right to object to your information being used for marketing purposes.
• Right to data portability: The right to request your information in a commonly used format.

To exercise any of the above rights, please contact us. We will try to respond to your request as quickly as possible.

pbvip's services are for people aged 21 and over only. We do not knowingly collect any personal information from anyone under the age of 21. An age verification process is completed at the time of account registration.

If we receive credible evidence that a person under the age of 21 has created an account, we will close that account immediately and delete the associated information.

Your information may sometimes be processed or stored on servers located outside Bangladesh. In such cases, we ensure that these data transfers are carried out securely and in accordance with the standards described in this privacy policy.

For international data transfers, we always ensure that appropriate safeguards are in place, including signing data protection agreements with the recipient organisation.

pbvip reserves the right to change or update this privacy policy as needed. For any significant changes, we will:

• Update the date on this page.
• Send a notification of the changes to your registered email where necessary.
• Display a clear notice on the platform for significant changes.

Continuing to use pbvip's services after a change has been made will be taken as your acceptance of the new policy. We recommend checking this page regularly.

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us:

We will try to respond to your privacy-related requests as quickly as possible.